The Village Surgery

The Village Surgery 2021-02-19 Person 5 5 0

Always helpful and give a great service - also went to Christ Hospital for the Covid Vaccination and I have not seen such organisation, helpful people in a long time - well done all concerned.

Nothing

The Village Surgery 2021-01-20 Person 1 5 0

Can take a phone call every day, sometimes twice a day in order to speak with a Dr let alone get an appointment, reception is lovely but just put messages through to Dr an no one ever respinds.

Return calls Listen to patients Help patients Don't disregard people

The Village Surgery 2020-11-26 Person 5 5 0

Friendly and caring staff. Receptionists are very helpful and informative and try and make sure your needs are met or explain why there may be any delay, etc. The phones inform you where you are in the queue when ringing the surgery which is very helpful. Despite the pandemic we have been able to consult with a GP and have spoken on the telephone, had video consultations and face to face procedures when needed. Dr Coutroubis has been extremely helpful and is always approachable and caring. I always feel that she has taken the time to familiarise with my case before consultations and is very holistic in her care.

I think improvements have been made and this is a much more accessible and friendly surgery.

The Village Surgery 2020-09-08 Person 0 5 0

My partner has communication difficulties and even though wriiten consent was done on his behalf but he signed it to say to speake to methe doctor keeps ringing up he has communication difficulties and finds it hard to understand. The written consent is being ignored this is out of order and no one would see him and 4 days later I took him to hospital he was diagnosed with shingkes now he may have eye problem as doctors from surgery didn't diagnosed it properly and on time

Obey written consent given and people difficulties

The Village Surgery 2020-03-13 Person 4 5 0

The call waiting system was helpful at 8 am to be able to estimate your wait time. Michelle who took my call was incredibly supportive, despite the call only being about 3 minutes long. I was crying and she was very sympathetic and showed real concern for my welfare.